1. Agreement
By accessing or using Rentyn, you agree to these Terms of Service, the Privacy Policy, the SMS Terms, and any order form, checkout page, plan terms, or written agreement that applies to your account.
Rentyn's mailing address is 265 rue Hymus, Pointe-Claire, QC H9R 0G2, Canada. Rentyn serves customers in Canada and the United States.
2. Rentyn Services
Rentyn provides AI-assisted tools for landlords and property operators, including tenant call and text intake, maintenance triage, summaries, routing, escalation rules, account dashboards, and related operational records.
Rentyn is not a property manager, broker, lawyer, accountant, emergency responder, insurance provider, repair vendor, or government agency. Rentyn does not make final legal, housing, eviction, safety, rent, or repair decisions for you.
3. Accounts and Authorized Users
You must provide accurate account information and keep login credentials secure. You are responsible for all activity under your account and for ensuring that only authorized personnel can access tenant, property, communication, billing, and vendor information.
4. Landlord Responsibilities
- Configure accurate properties, units, tenant contacts, vendors, policies, emergency routing, spending limits, and approval rules.
- Review AI-generated responses, summaries, classifications, and recommendations as appropriate for your risk level and workflow.
- Obtain and maintain any notices, consents, authorizations, and agreements required for tenant calls, texts, recordings, transcripts, AI interactions, and data processing.
- Comply with housing, privacy, consumer protection, communications, call recording, tenant-landlord, accessibility, emergency, and other applicable laws.
- Maintain human escalation paths for urgent, emergency, safety, habitability, legal, or sensitive matters.
5. AI Limitations
AI systems can be incomplete, incorrect, delayed, or inappropriate for a specific situation. Rentyn may generate summaries, suggested responses, classifications, or routing recommendations, but you remain responsible for final decisions and outcomes in your property operations.
6. Communications, SMS, and Calls
Rentyn may help send or receive SMS, voice calls, emails, and related communications. Calls handled through Rentyn are recorded and may be transcribed. You must ensure recipients have agreed to receive communications and recording notices where required. You must not use Rentyn to send unlawful, deceptive, harassing, emergency-only, or unsolicited communications.
Additional terms for text messaging are available in our SMS Terms. Additional disclosure for AI interactions, call recording, and transcription is available in our AI and Call Notice.
7. Payments, Subscriptions, Cancellation, and Refunds
Paid plans are billed through Stripe or another payment provider according to the plan, checkout page, invoice, or order terms shown at purchase. You authorize recurring charges for subscription plans until you cancel.
You may cancel according to the account settings or support process available at the time. Unless a checkout page, order form, or written agreement says otherwise, cancellations take effect at the end of the current billing period.
You may request a refund within 14 days after your first paid purchase. If your plan includes a free trial, the first paid purchase is the first charge after the trial ends. Renewals, later purchases, usage-based fees, setup fees, and amounts outside that 14-day first-purchase window are non-refundable except where required by law.
We may change plan features, limits, and pricing, but pricing changes for active subscriptions will apply only after notice or at renewal where required.
8. Acceptable Use
You may not use Rentyn to violate law, infringe rights, send spam, transmit malware, scrape or reverse engineer the service, interfere with service integrity, bypass security controls, misrepresent AI as a human where disclosure is required, or process sensitive data beyond the scope supported by Rentyn.
9. Customer Data
You retain rights to tenant, property, and operational data you provide to Rentyn. You grant Rentyn the rights needed to host, process, transmit, summarize, analyze, secure, support, and improve the service. The Data Processing Addendum describes additional processing terms for customer personal information.
10. Service Availability and Changes
We work to keep Rentyn available, but the service may be interrupted by maintenance, provider outages, communications carrier issues, internet failures, security events, or events outside our control. We may modify, suspend, or discontinue features as we improve the service.
11. Disclaimers
Rentyn is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
12. Limitation of Liability
To the fullest extent permitted by law, Rentyn will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages. Our aggregate liability for claims relating to the service will not exceed the fees you paid to Rentyn for the service in the three months before the event giving rise to the claim, or 100 CAD if no fees were paid.
13. Indemnity
You will defend and indemnify Rentyn against claims arising from your property operations, customer data, tenant communications, consent practices, violation of law, misuse of the service, or breach of these terms.
14. Termination
We may suspend or terminate access if you violate these terms, create risk for Rentyn or others, fail to pay amounts due, or use the service in a way that may violate law or provider requirements. You may stop using Rentyn at any time, subject to any active subscription or order terms.
15. Governing Law
Unless a written agreement says otherwise, these terms are governed by the laws of Canada, excluding conflict-of-law rules.
16. Contact
Questions about these terms may be sent to support@rentyn.ca.