1. Who We Are
Rentyn provides AI-assisted property operations tools for landlords and property operators. Our services may help receive tenant calls and texts, collect maintenance details, create summaries, route urgent issues, and keep records tied to properties, units, tenants, vendors, and landlord rules.
Rentyn's mailing address is 265 rue Hymus, Pointe-Claire, QC H9R 0G2, Canada. For privacy questions or requests, contact us at support@rentyn.ca.
Rentyn serves customers in Canada and the United States.
2. Information We Collect
- Website and marketing information: email address, name, company name, phone number, messages you submit, UTM parameters, device data, browser data, and ad or analytics identifiers when permitted.
- Landlord account information: profile details, login identifiers, subscription status, selected plan, property and unit details, rules, vendor contacts, emergency routing preferences, and support communications.
- Tenant and resident information: names, phone numbers, emails, unit or property associations, maintenance requests, conversation history, photos or documents submitted, and information provided by landlords or tenants.
- Call, SMS, and AI workflow information: call metadata, SMS content, transcripts, summaries, recordings, AI prompts and outputs, escalation decisions, and operational notes.
- Payment and billing information: subscription plan, billing status, invoice information, and payment processor identifiers. Payment card details are handled by Stripe and are not stored directly by Rentyn.
- Technical information: IP address, log files, authentication events, cookies, local storage, session data, and security or debugging information.
3. How We Use Information
- Provide, secure, operate, personalize, and improve Rentyn.
- Create landlord accounts, authenticate users, manage subscriptions, and provide support.
- Receive, route, summarize, and store tenant calls, texts, maintenance requests, and related records.
- Apply landlord-approved rules, escalation paths, approvals, and vendor routing.
- Send service notices, onboarding messages, billing notices, product updates, and marketing where permitted.
- Measure website performance and advertising effectiveness, subject to cookie choices.
- Detect fraud, abuse, security incidents, and service reliability issues.
- Comply with law, enforce agreements, and protect Rentyn, customers, tenants, and others.
4. AI, Calls, Texts, and Recordings
Rentyn may use AI systems to classify messages, generate responses, summarize conversations, extract maintenance details, and recommend routing. AI output may be reviewed, corrected, or overridden by landlords or authorized users.
Calls handled through Rentyn are recorded and may be transcribed. Rentyn may create and store recordings, transcripts, summaries, and metadata. Landlords are responsible for ensuring that tenants, residents, vendors, staff, and other callers receive all notices and consents required by applicable law before calls are recorded or transcribed.
Rentyn is not an emergency service. Landlords should configure emergency routing and maintain appropriate human escalation paths.
5. Cookies and Advertising Tools
We use essential storage for site preferences, including language and cookie choices. With consent, we may use marketing and analytics technologies such as Meta Pixel to measure visits, understand advertising performance, and improve campaigns. You can update choices on our Cookie Policy page.
6. How We Share Information
We may share information with service providers that help us operate Rentyn, including hosting, authentication, database, communications, transcription, AI, email, analytics, customer support, and payment providers. Current or expected providers may include Clerk, Supabase, Twilio, Stripe, Brevo, Meta, Deepgram, Anthropic, infrastructure providers, and similar vendors.
We may also share information with landlords and authorized account users, at a customer's direction, for legal compliance, during a business transaction, or to protect rights, safety, security, and service integrity.
We do not sell SMS opt-in data, phone numbers, or message consent information. We do not share SMS opt-in information with third parties for their own marketing.
7. Retention
We keep information for as long as needed to provide Rentyn, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business records.
Unless a different account setting, plan, legal requirement, or written agreement applies, Rentyn generally keeps tenant records, SMS logs, call recordings, transcripts, summaries, and maintenance history while the landlord account is active. After account closure, Rentyn aims to delete or anonymize those operational records within 24 months unless retention is needed for legal compliance, security, fraud prevention, disputes, unpaid invoices, backups, or legitimate business records. Backups and system logs are deleted on normal rotation schedules.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
You may request access, correction, deletion, portability, or restriction of certain personal information, depending on where you live and your relationship to Rentyn. You may also opt out of marketing emails using unsubscribe links and control optional cookies on the Cookie Policy page.
If you are a tenant or resident whose landlord uses Rentyn, we may process your information on behalf of that landlord. We may refer certain requests to the landlord where they control the relevant record.
10. International Transfers
Rentyn serves customers in Canada and the United States. Rentyn and our providers may process information in Canada, the United States, and other locations where our providers operate. These locations may have privacy laws different from your province, state, or country.
11. Children's Privacy
Rentyn is not directed to children. We do not knowingly collect personal information from children through the website or landlord account sign-up.
12. Changes
We may update this policy from time to time. The updated version will be posted with a new "Last updated" date.